*Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at monstervalleysupport@monstervalley.com. Our customer service team will do all they can to help you!
*To see a list of countries we ship to and estimated shipping times, click here
*RE: COVID-19, click here
If you are on this page then that means we've made a mistake or you're not feeling some products any more.
14 DAY FREE RETURN POLICY
You can return any purchases within 14 days of receipt. No questions asked. Shipping label will be provided to you after you contact customer service team. Returned products must be unused and in brand new condition with the tags still attached. We do not accept returns for any used items. We are only able to accept returns for items purchased directly through our website.
To start a return, you can click here to contact Customer Service and request a mail-in return to our warehouse. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse.
RETURN INSTRUCTIONS
To start a return, please click here to contact customer service.
EXCHANGE
Unfortunately, we do not offer exchanges at this time. If you need to exchange any item(s) from your order, you will want to process a normal return for a refund and place a new order for the correct item(s).
REFUND PROCESS
Returns will be processed within 5-7 business days after the return arrives back at our warehouse. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.
ORDER CANCELLATION
If the order has not shipped, we will fully refund you after you contact our customer service. Once your order is shipped, you will have to process a normal return for a refund after you receive the order.
