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FREE SHIPPING on orders of $79+

15% OFF for 1st order. Use code: MV

    Return & Refund

    RETURN POLICY:

    • 30-day returns

      If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 30 days. (from the date you received the package)

    • Submit a return request

      You need to submit a return request to customer service via service@monstervalley.com. After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.

    • Process your refunds

      When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

     

         PLEASE NOTE:

    • The items must be unworn, unwashed, undamaged, unaltered, and in the original packaging with the original product label tags.
    • Swimwear, underwear, and custom items are non-refundable.
    • We do not accept items that are sent back without submitting a return request.
    • The original shipping fee of your order is non-refundable.
    • For the return, please use your own shipping method and at your own cost.


         ORDER CANCELLATION:

    • We offer a full refund if the order is canceled without shipping.
    • You should submit an order cancellation request here or send an order cancellation request to our customer service team via service@monstervalley.com
    • After receiving your order cancellation request, we will cancel the order and process a refund to your payment method quickly.