30 Day Returns
If you are not entirely satisfied with your purchased items, you could return/exchange them for a refund within 30 days. (from the date you received the package)
Return Conditions
Return Shipping Fee
Step 1:Please note that a brand card is attached with the package, just scan the QR code on the back for a return submission link.
We also accept return requests via email. Please contact service@monstervalley.com, indicating which items you'd like to return, the order number, the reason you'd like to return it, and a photo of the item in its current state. If there are quality issues, please provide images of the exact faulty parts of said items and the cardboard tag, we will process your request within 3 days upon your submission.
Step 2:After receiving our confirmation, you’ll get a return address. Please prepare your package with an order number, tracking number & contact info and send it to the correct address. It usually takes 7 - 21 days, depending on the distance between your location and the warehouse.
Step 3:Once we process your returned items in the warehouse, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours
Exchanges
Cancellation
Email Notification
Return Address
Return Request
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